Warranty Policy

Warranty coverage begins from your order date, not your delivery date. If you experience shipping delays, please keep this in mind — we recommend inspecting your item and raising any concerns as soon as it arrives. Coverage length varies by product; check your product listing or order confirmation for the specific duration.

If your item develops a fault within the coverage period, you can file a warranty claim from your order or account page. We'll review your claim and let you know the next steps.

Depending on the item, we may issue a prepaid shipping label for you to send the item to us, or arrange collection in another way. Where a label is issued, you'll need to drop the parcel off within a set number of days — please don't let the label expire, as this can delay your claim.

Some warranty issues aren't covered for a free repair (for example, damage outside the scope of the warranty) and may involve a repair fee instead. If this applies to your claim, we'll notify you clearly and give you a deadline to confirm and pay before proceeding. We'll also send you a reminder in advance if payment is still outstanding as your deadline approaches, so you don't miss it. If a chargeable repair is left unpaid for an extended period with no response, the item may ultimately be disposed of — we'll always make a genuine effort to reach you well before that happens.

Warranty does not cover damage caused by misuse, unauthorized modification, normal wear and tear, or issues unrelated to a manufacturing defect. We'll assess each claim individually and explain our reasoning if a claim is declined.

Warranty guarantees under Malaysian consumer protection law cannot be excluded or reduced by this policy. If a product is defective or not of acceptable quality, you're entitled to a remedy regardless of anything stated here.

See our FAQ — Warranty section for common questions, or contact our support team to start a claim.