Privacy Policy

When you shop with us, we collect the information needed to process your order and deliver your purchase: your name, delivery address, postal code, and phone number.

When you register as a dealer, we collect additional information to verify your business: your business name, contact name, phone number, business address, business type, and a government-issued business or identity registration number (such as your SSM registration number or equivalent), along with a supporting document you upload to confirm it. Because this is sensitive, identity-linked information, we treat it with extra care — it's used solely for verifying your dealer application and is not shared beyond what's needed for that purpose.

When you use Aira, our support assistant, see Section 4 below for specifics.

We do not collect payment card details directly — those are handled by our payment partner (see Section 5).

We use a small number of strictly functional cookies to keep your session working: to keep you signed in, to remember your cart, and to serve cached pages efficiently. That's it.

We do not use advertising, analytics, or behavioral-tracking cookies or scripts of any kind. We don't run ad pixels, and we don't track you across other websites. Nothing about your browsing on our site is sold or shared with advertisers, because nothing is collected for that purpose in the first place.

We use your information to:

• Process and fulfil your orders, including arranging delivery
• Verify dealer applications
• Send you order, shipping, warranty, and account-related notifications
• Respond to support requests
• Administer the loyalty points program, where applicable
• Meet our legal and accounting obligations

We do not use your personal data for marketing profiling, and we do not sell your personal data to anyone.

Aira is an AI-powered assistant that helps answer common questions about your orders, our products, and our policies. Here's what you should know about how it handles your information:

• When you chat with Aira, some account context (such as your dealer tier, general order history, and location) may be shared with our AI service provider so Aira can give you a relevant, personalized answer. This provider is based outside Malaysia.
• Aira does not have access to live pricing or stock levels — for those, please check the product page directly or contact our support team.
• Conversations with Aira are logged so we can maintain quality, investigate misuse, and resolve disputes. Logs are retained for a limited period and then automatically deleted.
• Some records — such as a log of who accessed exported chat data, and records of any technical failures in the logging system itself — may be kept longer for security and accountability purposes. These do not contain your conversation content beyond what's needed for that purpose.
• Access to full conversation logs by our team is restricted and requires additional verification.
• Aira is designed to stay within a defined set of topics. If a message falls outside what it's meant to help with, it may decline to respond, and repeated attempts to push it outside its intended use may be temporarily rate-limited.

We share limited personal data with trusted service providers, only as needed to run our business:

Some of these providers are located outside Malaysia, which means your data may be transferred internationally as part of receiving these services. We only work with providers who are contractually required to protect your data appropriately.

We do not share your data with third parties for their own marketing purposes.

We keep your personal data only as long as needed for the purposes described in this policy, or as required by law (for example, accounting and tax record-keeping obligations). Chat logs with Aira are automatically deleted after a limited retention period.

Under Malaysian data protection law (PDPA), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for certain processing, where applicable
• Lodge a complaint if you believe your data has been mishandled

To make a request, contact us using the details in Section 9.

We apply reasonable technical and organizational safeguards to protect your personal data against unauthorized access, loss, or misuse. No system is completely infallible, but we take this responsibility seriously and continuously review our practices.

If you have questions about this Privacy Policy or how your data is handled, please contact us at secudepotmy@gmail.com or +6010-3698598.

We may update this policy from time to time, particularly as our services or applicable law evolve. We'll post the updated version here with a new "last updated" date.