Loyalty Points Policy

The loyalty points program is available to approved dealer accounts. Retail customers do not currently participate in loyalty points.

You earn points based on your qualifying purchases. Points are credited to your account after your order is placed, but they take 14 days to mature before you can redeem them — this protects against points being redeemed on an order that's later cancelled or returned.

Your tier determines your points-earning rate, and is based on how many points you've earned in the previous calendar month — not your all-time balance:

Tiers are reviewed monthly. If you cancel a full order, your tier is reassessed immediately for that order, rather than waiting for the next monthly review. If your monthly earning drops, your tier can move down as well as up.

Your current tier and earning rate are always visible on your account dashboard.

Points can be redeemed for vouchers to use on future purchases, subject to the redemption options available at the time.

If you cancel an order or return an item, any points earned on that order are adjusted accordingly, proportional to what's returned or cancelled. Please note that if you used a loyalty voucher on an order that's later partially returned, the voucher itself is not reinstated, even though the related points are adjusted.

If your order has an open return or warranty claim, points from that order may be held until the claim is resolved.

You may earn additional points by referring other dealers, up to 100,000 points per month, resetting each calendar month. Full current details and progress toward your cap are available on your account dashboard.

Loyalty points are not redeemable for cash, cannot be transferred between accounts, and cannot be sold or exchanged.

Points may expire or be forfeited under certain conditions, such as prolonged account inactivity or account closure. We'll aim to give reasonable notice where practical.

We may adjust earning rates, tier thresholds, redemption options, or other program terms from time to time. We'll update this policy and, where the change is significant, notify dealers directly.

See our FAQ — Loyalty Points & Membership section, or contact our support team with account-specific questions.