Sales, Shipping & Returns Policy

Payments are processed securely through our payment gateway. You'll receive an order confirmation once payment is successful.

• We work with multiple courier partners to get your order to you, matched to your location and order size.
• Tracking updates are refreshed periodically rather than instantly — if a scan hasn't shown up yet, please allow a short delay before contacting us.
• Self-pickup is currently available in West Malaysia only.
• Same-day delivery is available in West Malaysia only, where offered.
• Certain items (such as those containing batteries or classified as dangerous goods) cannot be shipped to East Malaysia.
• Larger or heavier orders may not receive a live delivery estimate and will instead be routed to manual freight arrangements — our team will follow up directly with an update.

You may request cancellation of your order before it has shipped. Once your order has been dispatched, it can no longer be cancelled through self-service — please refer to our Returns process below instead.

Cancellations apply to the whole order (item-by-item cancellation isn't available — for that, please wait for delivery and use our Returns process instead). A small processing fee applies to cancellations, and if your order had already progressed far enough in the shipping process, the shipping cost itself may not be refundable. We'll always show you the amount you'll receive before you confirm a cancellation.

If you're not satisfied with an item after it's delivered, you may request a return within a limited window after delivery. Returns are handled per item, so you only need to return what you're unhappy with.

How to return an item:

• Courier return: we'll issue a prepaid shipping label. You'll need to drop the parcel off with the courier within a set number of days of the label being issued — this is a drop-off, not a scheduled pickup.
• In-store return: you may also drop the item off directly, within the stated window.

A small processing fee applies to returns, calculated on the value of the returned item (shipping charges are handled separately).

If you're outside the standard return window, contact our support team — exceptions may be granted case by case, but this isn't guaranteed.

Please note: if your order was split across multiple parcels, the return window is calculated from whichever parcel arrived last.

Refunds are processed manually as a bank transfer once your return or cancellation is approved — we don't automatically refund to your original payment method. Please allow time for our team to process this after approval; we'll keep you updated on progress. The refunded amount will reflect the applicable processing fee and any non-refundable shipping cost, and will always be less than or equal to what you originally paid.

Warranty claims are handled separately — see our Warranty Policy for coverage details and how to file a claim.

Nothing in this policy limits your rights under Malaysian consumer protection law. If an item is defective or not as described, you're entitled to a remedy regardless of what this policy states, and our standard return window does not override that right.

Have a specific question about your order? See our FAQ — Orders & Shipping / Refunds & Returns or contact our support team directly.